Free Shipping

SUBURBHOMECO offers free standard shipping on eligible U.S. orders. Shipping charges will not be added at checkout unless a different or expedited shipping option is specifically offered and selected.

Order Processing

Orders are typically processed within [2–3 business days] after purchase.

Orders placed on weekends or holidays will begin processing on the next business day. During product launches, holidays, sales, or periods of unusually high order volume, processing may take slightly longer.

Once an order has entered fulfillment, we may not be able to modify or cancel it.

Shipping & Delivery

Once your order has been processed, estimated delivery times will depend on the carrier and destination.

Typical standard delivery is approximately [3–7 business days after shipment].

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside of SUBURBHOMECO's control.

Tracking Your Order

Once your order ships, you will receive tracking information using the email address or contact information provided during checkout.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, please contact us as soon as possible. We will make reasonable efforts to update the address before fulfillment, but changes cannot be guaranteed once an order has been processed or shipped.

SUBURBHOMECO is not responsible for orders delivered to an incorrect address supplied by the customer.

Lost or Missing Packages

If your tracking information shows that your package is still in transit beyond the expected delivery window, please contact us so we can help review the shipment.

If tracking shows an order as delivered but you cannot locate it, we recommend:

• Checking around the delivery location, including porches, garages, mailrooms, parcel lockers, and other secure areas.
• Checking with household members, neighbors, apartment staff, or building management.
• Allowing up to 24–48 hours, as some carriers may mark packages delivered shortly before final delivery.

If the package still cannot be located, contact us with your order number and shipping information so we can review the situation.

Replacement or refund eligibility for lost packages will be determined based on the circumstances of the shipment and available carrier information.

Damaged Orders

Because some SUBURBHOMECO products contain glass or other breakable materials, please inspect your order after delivery.

If your item arrives damaged or defective, contact us as soon as possible and provide:

• Your order number
• A description of the issue
• Clear photos and/or video showing the damaged item and, when relevant, the shipping packaging

Once the damage is verified, SUBURBHOMECO may provide a replacement, replacement component, or refund, depending on the circumstances and product availability.

For safety reasons, customers are generally not required to return broken glass unless specifically instructed by SUBURBHOMECO.

Please safely dispose of damaged glass and discontinue use of any product that arrives cracked, broken, warped, or otherwise unsafe to use.

Multiple-Item Orders

Orders containing multiple products may occasionally arrive in separate packages. If this occurs, additional tracking information may be provided for each shipment.

Returned or Undeliverable Packages

If an order is returned to SUBURBHOMECO because of an incorrect or incomplete address, refusal of delivery, or repeated unsuccessful delivery attempts, we will contact you regarding available next steps.

Additional shipping charges may apply if the customer requests that an order be shipped again due to an address or delivery issue not caused by SUBURBHOMECO.

Shipping Delays

Once a package has been transferred to the shipping carrier, certain delays are outside of SUBURBHOMECO's direct control.

However, if your shipment appears significantly delayed, please contact us and we will assist with reviewing the tracking information and determining appropriate next steps.